Our returns policy lasts 30 calendar days from the date the goods are shipped to you. If 30 calendar days have gone by since, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns will only be eligible for credit note and will incur a 15% restocking fee. No refund will be given.
Several types of goods are exempt from being returned. Goods that have been cut, or in any way altered, cannot be returned. To complete your return, we require proof of purchase.
Returns (if applicable)
Returns will only be considered when requested in writing, by you, within the 30 day calendar timeline as stated above. No returns will be accepted until we have responded to you in writing, granting authorization for the return.
Once your return has been authorized by us, and the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also issue your credit note, as needed.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned, or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@clementineandtiona.com and send your item to:
Clementine & Fiona Design House
2140 rue Noel
Montreal, Quebec
Canada H4M 1R8
Shipping
You will be responsible for paying for your own shipping costs for returning your item, as shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item unless you request signature on delivery.
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